Front desk reception

Company Name:
Weeks Medical Center
Location: Weeks Medical Center
Department: ADMITT/COMM
Shift: Day shift Part-time
Job Details:

Position Summary

The Front Desk Receptionist is responsible for the day to day processing of all patients as they enter the office. The front desk receptionist is responsible for verifying demographic information, obtaining the patientaEUR(TM)s signature as authorization for consent to treat, scheduling follow-up appointments, deleting appointments for no-shows and cancellations, collecting patient co-pays and payments, and is responsible for distributing medical history forms and patient satisfaction surveys. The front desk receptionist helps ensure proper patient handling by following established protocols and procedures and will be assigned a regular workday schedule. During the course of a normal workday the front desk receptionist will be required to deal with patients of all ages. Courtesy and professionalism are a must in this position as the front desk receptionist often may be the patientaEUR(TM)s first contact with Weeks Medical Center.


High school diploma or equivalent with special interest in business or health related fields.

Basic office skills including PC, typing/keyboarding and phone experience.

Familiarity with the health care environment and medical terminology is an asset.

Prior clerical experience desired.

Must have excellent people skills.

Essential Functions of the Job
Required skills and competencies. Has competency checklist been completed with all competencies met (i.e. job skills / knowledge, equipment knowledge)?
Demonstrates current clerical competence and excellence in clerical practice.
Greets patients as they enter the facility and directs them to specific areas as necessary. Checks in scheduled and emergency patients.
Verifies accuracy of patient demographic and insurance information; obtains necessary signatures for treatment and/or billing; maintains and updates patient information in the computer system. Is able to scan insurance cards and other documents into Horizon Patient Folder (HPF) via Imaging Link Engine (ILE). 80%25%20accuracy rate
Verifies patient s PCP any time there is contact with the patient (i.e. phone conversation, chieck-in) and updates PCP information in both systems, eClinical Works (eCW) and Paragon. 100%25%20accuracy rate
Verifies insurance eligibility and coverage and initiates necessary paperwork to ensure that approvals and authorizations are obtained. 80%25%20accuracy rate
Responsible for changing visits from pre-reg to admit status and updating the MSP Questionnaire.
Handles all telephone communications in a timely, professional, courteous and helpful manner.
Able to receive cash, check and credit card payments from patients, entering payments into the appropriate cash batch and printing a receipt. Collects co-payments on date of service.
Accurately maintains cash box balance, cashing out daily. Cash, check and credit card amounts submitted to billing must each equal the amount in the batch posted. Money sent to the bank must match these totals. Exceeds: Less than 3 errors per year, Meets: 3-5 errors per year, Needs Improvement: 6 or more errors per year
Updates visit status in eCW. Deletes appointments for no-shows and cancellations.
Schedules appointments following individual providersaEUR(TM) guidelines, referring calls through telephone encounter in EMR system to nursing staff or providers as necessary, including appointments for urgent/emergent patients to be seen same day.
Prepares cart for the next day.
Distributes patient satisfaction survey questionnaire.
Registers same day add-on patients. 80%25%20accuracy rate
Is able to fulfill medical record duties i.e., scanning documents into EMR system in eCW and HPF, pulling charts.
Secures the building at the end of the day - Verifies that all windows are closed, all exterior doors are secured, completes Security Checklist and submits to administration in a timely manner, and sets alarm before leaving the building if last employee to exit.
Performs other tasks as assigned by the Office Operations Manager.
Job Code: 82404706
Posted: May-23-2014

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